Effective Date: March 19, 2026
At resumesXai, we are committed to delivering high-quality resume writing and career services. We stand behind our work and want every customer to be satisfied with the results. This Refund Policy outlines our approach to refunds, revisions, and customer satisfaction.
Your satisfaction is our top priority. Every package includes revision rounds to ensure your resume meets your expectations. We will work with you through the revision process until you are happy with the final product. Our goal is to deliver a resume that helps you stand out and land more interviews.
Each package includes a specific number of revision rounds to refine your documents:
- Starter Package ($39.99): 2 revision rounds
- Professional Package ($99.99): 5 revision rounds
- Executive Package ($199.99): Unlimited revisions
Each revision round should consolidate all requested changes into a single submission. Revision requests must be submitted within 30 days of the original delivery date.
Full Refund — Service Not Yet Started: If you request a refund within 7 days of placing your order and our team has not yet begun work on your documents, you are eligible for a full refund. No questions asked.
After Delivery — Revisions Offered Instead: Once your completed resume has been delivered, we do not offer monetary refunds. Instead, we encourage you to take advantage of your included revision rounds. We are confident that through the revision process, we can deliver a resume that meets your standards.
Work in Progress: If work has already begun but has not yet been delivered, refund requests will be reviewed on a case-by-case basis. A partial refund may be issued depending on the stage of completion.
Refunds will not be granted in the following circumstances:
- The completed resume has been delivered and revision rounds have not been utilized
- More than 7 days have passed since the order was placed and work has begun
- The customer fails to provide the required information or respond to communications, causing delays
- Dissatisfaction is based on not receiving job interviews or offers, as we cannot guarantee employment outcomes
To request a refund, please email us at sales@irongateaisolutions.com with the following information:
- Your full name
- The email address associated with your order
- Your order number or date of purchase
- The reason for your refund request
Our team will review your request and respond within 2 business days.
Approved refunds will be processed back to the original payment method within 5-10 business days. The exact timing depends on your bank or credit card provider. You will receive an email confirmation once your refund has been processed.
We kindly ask that you contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving any issues promptly and fairly. Filing a chargeback without first contacting us may result in delays and additional complications for both parties.
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase will apply to your order.
If you have any questions about this Refund Policy, please contact us at:
Email: sales@irongateaisolutions.com
Website: resumesxai.com